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By accessing this website, you are agreeing to
be bound by website’s Terms and Conditions of Use, all applicable laws and
regulations, and agree that you are responsible for compliance with any
applicable local laws. If you do not agree with any of these terms, you are
prohibited from using or accessing this site. The materials contained in this
web site are protected by applicable copyright and trade mark law.
Purchase process
Once you have selected the items you want to
buy and have added them to your cart, you will be asked to accept our
Conditions of Sale and Privacy Policy. Please check that all your personal
information is correct and then confirm the purchase (Harmony Life USA, Inc. is
not responsible for delivery failures if the personal information entered by
the customer is wrong, but we will be at your disposal to help you solve any
issues). You will receive an email (to the address that you have provided) with
your order confirmation once the purchase is complete. If you have any
questions during the purchase process you can contact our customer service.
Buyers
To buy goods via our website, you must be at
least 16 years of age. By placing an order, you confirm that you are at
least 16 years of age and that all information you provide is accurate,
complete and not misleading.
Product availability
The availability of the products and services
described on the site, and the descriptions of such products and services, may
vary based on location and timing.
Special offers
We may provide special offers in relation to
our goods from time to time. At any time, we may terminate any special offer
without advance notice. If terminated, a special offer will continue to apply
to goods you ordered in good faith in accordance with these Terms before the
special offer was terminated.
Prices
All prices are in American dollars. Prices
exclude delivery charges and other taxes, if applicable. Prices are daily
prices and may change without notice. Orders shipped to state of Illinois are
subject to sales tax of 10%.
Payment
The full payment for your order (including the
product price, applicable delivery charges and sales taxes) is deducted from
your credit or debit card or PayPal account on completion of your order.
Delivery will commence once payment has been processed/validated. We accept
payment by all major credit and debit cards (Visa, MasterCard, American Express
etc.) and PayPal. We do not store credit card details.
Delivery/Shipping
We ship within the Contiguous United States.
We charge a fixed fee of $6.99 for deliveries within the United States. Your
order will be delivered by UPS SurePost ®. After getting the confirmation
e-mail that your order has been shipped, you can track it at www.ups.com . It is
your obligation to enter the correct delivery address details at the time of
ordering.
Returns and refunds
If you change your mind we will happily
exchange or refund your item/s providing the following conditions have been
met:
1. The items are returned within 14 days from
the date you received them.
2. To be eligible for a return, your items
cannot be opened or used and must be in the same condition that you received
them.
3. Your items must be in the original
packaging.
Refunds
Once we received your returned item, we will
inspect it and notify you that we have received it. We will notify you on the
status of your refund after inspecting the item.
If your return is approved, we will initiate a
refund to your original method of payment. You will receive the credit within a
certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your
own shipping costs for returning your item. Shipping costs are non-refundable.
You must ensure that your returned product arrives undamaged, therefore make
sure you use proper packaging.
Claims and complaints
If for any reason you are not happy with any
aspect of the products we provide you, we would be keen to hear from you as
soon as possible so that we can put things right. You can contact us via email:
info@eternl.us
Once you have told us about your concern we
will investigate it and discuss a resolution with you. If we cannot resolve it
straight away, or if the issue is of a very complex nature, we will give you an
idea of how long it will take us to investigate the issue.
We make every commercially reasonable effort
to pack only first quality merchandise with carrier approved packing materials.
However, if it happens that you have received products with defects or
significant damage to the container due to transportation, please contact us
immediately at info@eternl.us. You must attach pictures of the damaged goods
and your order/delivery number. We will proceed to handle your complaint as
soon as possible.
If any of our products results in an
undesirable effect, please inform us as soon as possible and include
photographs. Before buying our products, make sure that you are not allergic to
any of the ingredients in our products. Our products comply with all FDA
requirements . We are not responsible for problems resulting from the misuse of
our products. Note that we do not accept returns of products that have been
opened, unless they are in some way defective.
Content
Buyer hereby expressly agrees, and
understands, that Harmony Life USA, Inc. policy prohibits Buyers from using
Seller's photographs, written materials, such as, descriptions, or any other
copyrighted material, without prior written consent of Harmony Life USA, Inc.
This includes all material found at https://www.eternl.us, or any affiliated
site or micro-site that is the intellectual property of Harmony Life USA, Inc.
Reselling Online
Buyer hereby expressly agrees, and
understands, that Harmony Life USA, Inc. policy prohibits Buyers from reselling
Harmony Life USA, Inc. products on any "Online Marketplace" without
the prior written consent of Harmony Life USA, Inc. "Online
Marketplaces" include, but are not limited to, Amazon.com, Buy.com,
Ebay.com, and Sears.com, or social media sites such as facebook.com or
Instagram.com.
Our right to use user
content
You do not have to submit anything to us, but
if you choose to submit any user content to our site, or eternl hashtag or
social page, it will be deemed non-proprietary and non-confidential. By posting
to our sites, you grant to us, our parent, affiliates and or related entities
the right to use your social media handle, moniker, name and/or your
photographs(s), upload, video, comment, testimonial, likeness and other
submissions in addition to those you have tagged with using hashtag
("#") associated with our brands or a brand-campaign hashtag
("your post") in perpetuity and for any brand marketing, advertising
and promotional purposes, including but not limited to on our sites, in social
media, on third party retail sites featuring our products.
You grant us and our designees the
royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive,
and fully transferable, assignable, sub licensable right and license to use,
copy, reproduce, modify, adapt, publish, translate, create derivative works
from, improve, distribute, commercialize, perform, or display such user content
(in whole or in part) worldwide and/or to incorporate it in other works in any
form, media, or technology now known or later developed for any purpose,
including, without limitation, advertising and promotional purposes,
reproduction, transmission, publication, broadcast and posting without any
further consent by you or notice, credit and/or compensation to you or any
third parties.
Cookies
www.eternl.us uses cookies to optimize the
website and its functionality in order to make your visits as easy as possible
and provide a better service experience. Cookies are small text files that are
placed on your computer or device when you visit our websites. We use cookies
to make your visits and shopping on our websites efficient. We also use cookies
to improve user-friendliness of our websites and understand your buying
behavior. We use cookies to: Remember products you placed in your shopping basket
when you navigate to different pages during a browsing session, get to the
checkout page or end a browsing session before completing your purchase; Gather
information that would help us send you advertisements that are relevant to
your interest; Remember your browsing preferences e.g. preferred language, text
size, page layout or color preferences; this enables you to navigate our site
more quickly and easily; Gather analytical information such as counting the
number of visitors to our websites and the pages of our website which you visit
most frequently. We use the analytical information we gather for marketing and
resource planning. Understand if our customers and visitors easily adapt to
changes we may make to our websites. Cookies help us collect information about
how you use our website but we do not store personally identifiable information
about you in our cookies data. We only store a unique session ID which helps us
retrieve helpful user profile and preferences on your next visit to our website.
User may choose to set their web browser to
refuse cookies, or to alert you when cookies are being sent. If they do so,
note that some parts of the site may not function properly.
Privacy policy
Harmony Life USA, Inc. is committed to
protecting your privacy and with the utmost rigor assumes its responsibility
for the security of customer information. Our privacy statement outlines what
information we collect, how we get it, what we do with it and how we protect
this information. All personal data is collected and processed in accordance
with the local laws. Personal information will be registered at Harmony Life
USA and kept for one year, before it is deleted. We only collect personal
information with your consent. Harmony Life USA is responsible for the data and
has access to the information recorded about you.
The information given to Harmony Life USA will
not be handed on or sold to third parties, and sensitive personal information
will not be registered. You always have the right to inspect the information we
have registered about you. This right originates from the Privacy Law.
Collection of personal
data
Personal
identification information
We may collect personal identification
information from users in a variety of ways, including, but not limited to,
when users visit our site, register on the site, place an order, fill out a
form, respond to a survey, subscribe to the newsletter and in connection with
other activities, services, features or resources we make available on our
site. Users may be asked for, as appropriate, name, email address, mailing
address, phone number, credit card information.
We will collect personal identification
information from users only if they voluntarily submit such information to us.
Users can always refuse to supply personally identification information, except
that it may prevent them from engaging in certain site related activities.
Non-personal
identification information
We may collect non-personal identification
information about users whenever they interact with our site. Non-personal
identification information may include the browser name, the type of computer
and technical information about users means of connection to our site, such as
the operating system and the Internet service providers utilized and other similar
information.
How we use collected
information
Harmony Life USA, Inc. collects and uses users
personal information for the following purposes:
The email address users provide for order
processing, will only be used to send them information and updates pertaining
to their order. It may also be used to respond to their inquiries, and/or other
requests or questions.
How we protect your
information
We adopt appropriate data collection, storage
and processing practices and security measures to protect against unauthorized
access, alteration, disclosure or destruction of your personal information,
username, password, transaction information and data stored on our site.
Sensitive and private data exchange between
the site and its Users happens over a SSL secured communication channel and is
encrypted and protected with digital signatures. Our site is also in compliance
with PCI vulnerability standards in order to create as secure of an environment
as possible for Users.
Changes to this
privacy policy
Harmony Life USA, Inc. has the discretion to
update this privacy policy at any time. When we do, revise the updated date at
the bottom of this page. We encourage users to frequently check this page for
any changes to stay informed about how we are helping to protect the personal
information we collect. You acknowledge and agree that it is your
responsibility to review this privacy policy periodically and become aware of
modifications.
Safe payment with Klarna or Paypal
Our products were developed in France and are made of high quality ingredients from the Provence region.
You can track your parcel on its way to you.
Delivery takes 5-7 busniess days